One way to successfully manage conflict in a family business is to have a family-business creed. When well drawn-up, such a document can even prevent conflict occurring in the first place. It outlines your business’ core values and vision, and your family’s commitment to them.
Importantly, it is also a practical guide for running the business and a framework you can use to deal with family business issues that have the potential to cause disputes. The process of drawing up a family constitution should be collaborative, involving everybody with a stake in the business. The document should be regularly reviewed.
A typical family-business constitution might include the following sections:
* the business’ strategy, objectives and values
* leadership
* management structure
* entry principles for family members
* succession and exit policies
* rights, responsibilities and obligations of family appointments
* rights, responsibilities and obligations of family members not working in the business
* appointment and rights of non-family board members, management and employees
* training, remuneration and appraisal of employees – both family and non-family
* involvement of non-executive directors and other outsiders
* communication channels
* dispute-resolution procedures
Contact Us Today for more information on how we might be able to help your Family or Closely held Business.

Carmen has great experience, knowledge and empathy to work with families that are involved in family business. She understands the dynamics of the family whether it is from the founders perspective or from the sucessors. Our family has worked with her and I personally observed how her great inter-personal skills and understanding help us and am pleased to recommend her to anyone considering using a family business consultant. ~ Charles Wax, Waxie Sanitary Supplies